Who we are

Our website address is: https://www.netsmart.co.ke. We are a New Zealand registered company, NetSmart (Kenya) Ltd. Our registered address is c/o Walton Railton & Co Ltd, 415 Cameron Road, Tauranga, 3110, New Zealand.

What personal data we collect and why we collect it

Where an online services account is necessary to access our services, you’ll be asked to provide your name, email address, telephone number, physical address and postal address.

As a website user, you may also choose to provide personal information voluntarily, for example, when contacting us by email, or sending us feedback. While you are not obliged to provide this information, not doing so may affect the services we can offer you.

Where you subscribe to one of our alerts or newsletters, the details you provide will be stored in a secure third-party database. Should you choose to unsubscribe, these details will be deleted from the database.

Statistical information about your use of these websites may also be collected, but will not identify you personally.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you complete a form on our website the information submitted may be kept indefinitely for customer service purposes and for fulfilling your request. We will not use information submitted in a form for marketing purposes without your permission.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We gather certain information from you automatically in our web server logs and through our use of analytical software to help us understand our site usage better. This information includes things like your IP address, browser type, referring or exit pages, the files and pages viewed on our site, your operating system, date and time visited. Our hosting provider and analytics software licensor may also collect this information for their own purposes and their use of this data is covered by their privacy policies.

Who we share your data with

We do not share any personal data with any third parties unless you give your permission for us to do this.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have an account with us, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you would like to contact us with a privacy concern or question please email ask@netsmart.co.ke.